Answer to Question 1
Answer: Most health care workers interact with numerous individuals in the health care setting as they perform their job functions. For phlebotomists, interactions occur prior to, during, and after the actual phlebotomy procedure takes place. At each stage, there are factors that can affect the quality of the laboratory test results and hence, the outcome of care given to patients. It is essential that all members of the health care team share the goal of providing quality care to patients. This is accomplished by teams who demonstrate the following attributes:
Know and understand the mission, goals, and objectives of the team
Understand group processes and team dynamics
Be reliable and dependable
Communicate effectively
Respectfully participate in decision making
Manage conflicts in a constructive manner
Actively contribute to the cohesion of the team
Contribute to problem solving
Support and encourage team members
Answer to Question 2
Answer: Professionalism is the skill, competence, or character expected of someone in a particular profession. The four categories that can be used to interpret one's perspective of professionalism are:
Respecting others (i.e., confidentiality, courteous behavior, tolerance of differences, effective communication)
Service and commitment to job duties
Supporting organizational policies/procedures
Personal growth
Preventive and Primary Care Services
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