Author Question: When the front desk receptionist is on the telephone when a patient arrives at the medical office, ... (Read 136 times)

OSWALD · **on:** Jun 25, 2018

When the front desk receptionist is on the telephone when a patient arrives at the medical office, the appropriate procedure is to:

A) ignore the patient.
B) hold up an index finger to point the patient to the reception area.
C) make eye contact with the patient, and hold up an index finger to indicate momentary delay.
D) close the reception window.

Question 2

A patient who is complaining of shortness of breath is moved out of the reception area.

Indicate whether the statement is true or false