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Author Question: Active listening is only important when working directly with the physician. Indicate whether the ... (Read 39 times)

armygirl

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on: Jun 25, 2018
Active listening is only important when working directly with the physician.
 
  Indicate whether the statement is true or false

Question 2

Why do you think patients may frown on medical office staff using the telephone for personal use?
 
  What will be an ideal response?


stanleka1

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Reply #1 on: Jun 25, 2018
Answer to Question 1

False:Active listening is vital when working with patients and physicians.

Answer to Question 2

Patients may find it unprofessional to hear personal telephone calls being made by the medical office staff.


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