Answer to Question 1
This answer will be specific to each student's activity and work history. Students can choose among the terms provided as examples in the main text, or they can use other resources to find more comprehensive listings of such skills. For added meaning, students can be assigned to specify how they applied each skill they mention, which will help them prepare for interviews.
Answer to Question 2
This interaction would likely be viewed in a negative light by a patient in the waiting room. The waiting patient may think the manager and receptionist are unprofessional. The patient may also wonder if the staff in this office talk about all patients when they are no longer in the office.