A nurse, who works in a clinic environment, places great emphasis ...

[mpobi80]

A nurse, who works in a clinic environment, places great emphasis on cost control, customer satisfaction, health promotion, and preventive services. The primary focus of this nurse is representative of which type of healthcare system?
 
  A) Functional method
  B) Client-focused care
  C) Case method
  D) Managed care

Question 2

The nurse is providing care to a visually impaired client who is scheduled for a colonoscopy. The client requires a bowel prep prior to the diagnostic test. Which approach will the nurse use to facilitate the client's understanding of the material?
 
  A) Use layman's term and ask the client to describe the procedure afterwards.
  B) Explanation the procedure to the client using medical terms for clarity.
  C) Focus on intonation when teaching the client.
  D) Speak slowly to the client.

[chereeb]

Answer to Question 1

Answer: D

Managed care describes a healthcare system whose goals are to provide cost-effective, quality care that focuses on decreased costs and improved outcomes for groups of clients. The case method of care is a client-centered model in which one nurse is assigned to care for a group of clients during an 8- to 12-hour shift. The functional method of care focuses on jobs to be completed and is task oriented. Client-focused care is a delivery model that brings all services and care providers to the client.

Answer to Question 2

Answer: A

Good verbal communication incorporates simplicity, which includes the use of commonly understood words, brevity, and completeness. The term bowel prep may be completely meaningless to a client, but telling the client that there is a need to drink a gallon of laxative-like medication gets the point across better. Colonoscopy is a complicated word. Explaining the procedure by using words like small camera inserted into your rectum will make much more sense to the client. Pace and intonation indicate interest, anxiety, boredom, or fear, all of which modify the feeling and impact of the message. Clarity implies that the message is direct and simple-saying precisely what is meant and using the fewest words necessary.