The early wave of baby boomers grew up in the most prosperous time in the history of the United States, and possibly of any country at any time. They also went through a divisive war and a collective disillusionment. This is an example of how people of the same age ____, which leads to similar consumption patterns.
a. have similar tastes
b. have similar motivation levels
c. share many common symbols and memories
d. have the same attention levels
e. are of the same social class
Question 2
Once a customer has begun to voice a complaint, the salesperson should:
a. identify the extent to which his or her company is responsible for the customer's problems.
b. listen carefully.
c. stop the customer and ask him or her to put the complaint in writing.
d. offer to return the customer's money.
e. apologize and then offer to return the customer's money.
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