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Author Question: A negative disconfirmation is when a. expectations are lower than expected. b. performance is worse ... (Read 138 times)

EY67

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on: Jun 28, 2018
A negative disconfirmation is when
 a. expectations are lower than expected.
  b. performance is worse than expected.
  c. retrieval is low.
  d. there is a negative confirmation bias.
  e. there is a positive confirmation bias.

Question 2

Salespeople need to know a lot about their products, but they don't need to know very much about their competitors.
 
 Indicate whether the statement is true or false


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kjohnson

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

false


EY67

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Reply #2 on: Jun 28, 2018
Thank you :)


kjohnson

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Reply #3 on: Jun 28, 2018
Happy to help you


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