An automotive garage provides taxi rides to people who are having ...

[LaDunn]

An automotive garage provides taxi rides to people who are having their cars repaired. To determine the quality of
  their service, the garage uses taxis operated by employees of the garage who are trained to record the number of
  specific gripes a rider makes about the garage. This is an example of
 a. A focus group.
  b. Depth interviewing.
  c. Direct observation.
  d. Undisguised observation.
  e. Disguised observation.

Question 2

In buying a car, a consumer might decide that the lowest acceptable gas mileage is at least 15 miles per gallon. He could reject an alternative that was below this specification. This is an example of a ____ model.
 a. conjunctive
  b. cutoff
  c. disjunctive
  d. minimal value
  e. base line

[sarajane1989]

Answer to Question 1

e

Answer to Question 2

A