____ refers to the potential harm that a product or service might ...

[jessicacav]

____ refers to the potential harm that a product or service might pose to one's safety.
 a. Social risk
  b. Uncertainty risk
  c. Time risk
  d. Physical risk
  e. Performance risk

Question 2

A store manager for Kroger noticed that several of his regular customers have stopped coming to his store. He also
  noticed that most of these customers had started shopping at the Walmart Supercenter that had opened about a mile
  from Kroger a few months ago. The fundamental source of this marketing problem might best be described as
 a. a planned change in the marketing environment.
  b. serendipity.
  c. an unplanned change in the marketing environment.
  d. a planned change that occurred at the Kroger store.
  e. None of the above.

[Anton]

Answer to Question 1

D

Answer to Question 2

c