A salesperson needs to use his or her _____ to answer a buyer's question, How do your company's prices compare with others in your industry?
A) technology knowledge
B) promotion knowledge
C) customer knowledge
D) competitor knowledge
E) policy knowledge
Question 2
Tony has recently been hired as a salesperson by a logistics company. The company divides its clients into different markets based on their requirements. Tony has been asked to work exclusively with emerging entrepreneurs. To build long-term relationships with his clients, he has to improve his _____.
A) competitor knowledge
B) product knowledge
C) customer knowledge
D) price knowledge
E) promotion knowledge
