The use of Internet- and intranet-based technologies:
A) fails to build customer relationships.
B) decreases productivity.
C) increases sales meeting durations.
D) shortens the sales cycle.
E) circumvents the need for sales presentations.
Question 2
John is a salesperson who relies heavily on creating sales strategies centered around gaining his customers' trust and confidence and meeting their needs. His main focus is on delivering customer value. In this context, John relies on the _____ form of personal selling.
A) consultative selling
B) mental states selling
C) trust-based relationship selling
D) stimulus response selling
E) traditional selling
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