« previous next »

Author Question: Which one of the following service audit questions does NOT belong within the profit and growth ... (Read 80 times)

serike

  • Hero Member
  • *****
  • Posts: 542
on: Jun 28, 2018
Which one of the following service audit questions does NOT belong within the profit and growth component?
 A) How does the firm define customer loyalty?
  B) Does the firm set employee retention goals?
  C) Does the firm measure profits from referrals?
  D) What proportion of funds are spent on customer retention as opposed to attracting new customers?
  E) When customers do not return, do we know why?

Question 2

A customer who notices dirty silverware and a dirty floor in his/her favorite restaurant and loses his/her appetite has been influenced by which of the following components of the servuction model?
 A) servicescape
  B) organization and systems
  C) other customers
  D) contact personnel
  E) service providers


ASDFGJLO

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Astigmatism is the most common vision problem. It may accompany nearsightedness or farsightedness. It is usually caused by an irregularly shaped cornea, but sometimes it is the result of an irregularly shaped lens. Either type can be corrected by eyeglasses, contact lenses, or refractive surgery.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

Children with strabismus (crossed eyes) can be treated. They are not able to outgrow this condition on their own, but with help, it can be more easily corrected at a younger age. It is important for infants to have eye examinations as early as possible in their development and then another at age 2 years.

Did you know?

The first monoclonal antibodies were made exclusively from mouse cells. Some are now fully human, which means they are likely to be safer and may be more effective than older monoclonal antibodies.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ... Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ...
Human embryo fetus Growth Human embryo fetus Growth
Growth in Closed Economies Growth in Closed Economies
Relationship Between Income per Capita and Population Growth Relationship Between Income per Capita and Population Growth
Biology questions and answers Biology questions and answers
Growth of cultured cells from patients with xeroderma pigmentosum (XP) Growth of cultured cells from patients with xeroderma pigmentosum (XP)
Video: The Vestibular System

For a complete list of videos, visit our video library