Natalie is a salesperson for a company that manufactures office supplies. Which of the following activities is appropriate for Natalie to engage in if she is interested in converting her customers into highly committed lifetime customers?
A) Handling complaints when possible
B) Adding value to the selling organization
C) Processing requests for rush deliveries willingly
D) Cutting the price as often as possible
E) Passing customer complaints to higher authorities
Question 2
Which of the following is NOT an aftermarketing technique?
A) identifying customers and building a customer database
B) measuring customer satisfaction and continuously making improvements based on customer feedback
C) refraining from negative word of mouth advertising
D) maintaining a relationship with the customer after the initial sale
E) establishing formal customer communication programs
Choose the telephone unit that offers the features needed in your office.
Expendable Supplies
Contents of Office Policies and Procedures Manual
Injectable Drugs Commonly Stocked in the Medical Office
This headache remedy was “guaranteed” by the drug company; 1906.
A company purchased 26 desks for $240 each and 18 chairs for $59 each. Compute the total ...