« previous next »

Author Question: Creating value and generating confirmed benefits are major objectives of the SPIN (situation ... (Read 69 times)

Caiter2013

  • Hero Member
  • *****
  • Posts: 607
on: Jun 28, 2018
Creating value and generating confirmed benefits are major objectives of the SPIN (situation questions, problem questions, implication questions, and need payoff questions) and _________ questioning strategies.
 Fill in the blank(s) with correct word

Question 2

The distance between a customer's expectations of a service and the perception of the service actually delivered is called the _____ gap.
 A) service
  B) knowledge
  C) standards
  D) delivery
  E) communication


srodz

  • Sr. Member
  • ****
  • Posts: 333
Reply #1 on: Jun 28, 2018
Answer to Question 1

ADAPT (assessment questions, discovery questions, activation questions, projection questions, and transition questions)

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

By definition, when a medication is administered intravenously, its bioavailability is 100%.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

About 80% of major fungal systemic infections are due to Candida albicans. Another form, Candida peritonitis, occurs most often in postoperative patients. A rare disease, Candida meningitis, may follow leukemia, kidney transplant, other immunosuppressed factors, or when suffering from Candida septicemia.

Major reservoirs and flows of the hydrological cycle. Major reservoirs and flows of the hydrological cycle.
The major subdivisions of the cephalon. The major subdivisions of the cephalon.
A mound of buffalo skulls. In 1870 an estimated 30 million buffalo roamed the plains; by 1900 there A mound of buffalo skulls. In 1870 an estimated 30 million buffalo roamed the plains; by 1900 there
Major three factors of blood pressure. Major three factors of blood pressure.
Earth’s Major Lithospheric Plates Earth’s Major Lithospheric Plates
Major phenotypic differences between maize and teosinte Major phenotypic differences between maize and teosinte
Video: Hormones and the menstrual cycle Animation

For a complete list of videos, visit our video library