This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What factors should be considered before a firm allocates resources towards improving its customer ... (Read 66 times)

asan beg

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
What factors should be considered before a firm allocates resources towards improving its customer satisfaction ratings?

Question 2

__________ are factual descriptors of the product and its characteristics.
 A) product benefits
  B) product advantages
  C) product features
  D) brand marks
  E) brand descriptions


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kjo;oj

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 28, 2018
Answer to Question 1

Investing in customer satisfaction improvements is contingent upon the amount of investment required, the number of time periods required to recoup the investment, the opportunity costs associated with the funds, the impact of customer satisfaction improvements on the bottom line, and competing firms' satisfaction levels.

Answer to Question 2

C


asan beg

  • Member
  • Posts: 570
Reply 2 on: Jun 28, 2018
Wow, this really help

upturnedfurball

  • Member
  • Posts: 334
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

The people with the highest levels of LDL are Mexican American males and non-Hispanic black females.

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Interaction of transcription factors with DNA Interaction of transcription factors with DNA
Immanuel Kant (1724–1804). German philosopher considered by many to be the greatest thinker of the ... Immanuel Kant (1724–1804). German philosopher considered by many to be the greatest thinker of the ...
Selected Factors Affecting the Release of Growth Hormone Selected Factors Affecting the Release of Growth Hormone
Selective Resources for Pharmacology Selective Resources for Pharmacology
Factors That Affect Your Basal Metabolic Rate Factors That Affect Your Basal Metabolic Rate
Energy Resources: Fossil Fuels Energy Resources: Fossil Fuels
Video: Digestion Animation

For a complete list of videos, visit our video library