This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Discuss the three sources of conflict for boundary-spanning service ... (Read 72 times)

appyboo

  • Hero Member
  • *****
  • Posts: 527
on: Jun 28, 2018
Discuss the three sources of conflict for boundary-spanning service workers.

Question 2

To be successful, firms must move potential customers beyond mere interest in the product. Good promotion will stimulate __________ by convincing potential customers of the product's superiority and its ability to satisfy specific needs.
 A) dedication
  B) investigation
  C) attention
  D) action
  E) desire


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

eliasc0401

  • Sr. Member
  • ****
  • Posts: 338
Reply #1 on: Jun 28, 2018
Answer to Question 1

Boundary spanners face three main sources of conflict: person/role conflicts, organization/client conflicts, and inter-client conflicts. With person/role conflicts, there is a bad fit between an individual's self-perception and the specific role the person must play in an organization. A more salient conflict for most front-line workers is the conflict between their two bosses  the organization and the client. This organization/client conflicts arises when a customer requests services that violate the rules of the organization. Inter-client conflicts arise because of the number of clients who influence one another's experience. This occurs most often when the service worker is serving multiple clients at the same time.

Answer to Question 2

E


appyboo

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
Excellent

EAN94

  • Member
  • Posts: 307
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.

Did you know?

Hyperthyroidism leads to an increased rate of metabolism and affects about 1% of women but only 0.1% of men. For most people, this increased metabolic rate causes the thyroid gland to become enlarged (known as a goiter).

Did you know?

Approximately 70% of expectant mothers report experiencing some symptoms of morning sickness during the first trimester of pregnancy.

A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
Sources of income for U.S. population aged 65 and over. Sources of income for U.S. population aged 65 and over.
The Arab-Israeli Conflict The Arab-Israeli Conflict
Renewable Energy Sources Globally Renewable Energy Sources Globally
Social Problems: A Critical Power-Conflict Perspective Social Problems: A Critical Power-Conflict Perspective
Chart showing average yearly dose of radiation from natural and human-made sources Chart showing average yearly dose of radiation from natural and human-made sources
Video: Carbon fixing adaptations Animation

For a complete list of videos, visit our video library