All of the following are roles of middle management except:
A) enable the front-line providers to focus on customers and not be distracted.
B) manage the crises.
C) move the roadblocks to good service out of the way.
D) relieve pressure by doing some of the front-line work.
E) invest in technology and ensure foundations are in place that allow the front-line teams to do their work.
Question 2
Which of the following statements best describes the term slotting allowances?
A) The amount of shelf space that a retailer grants to a specific brand or product.
B) The amount of product from a specific manufacturer that a wholesaler agrees to carry.
C) A fee, paid by manufacturers to retailers, to get a product placed on retail shelves.
D) A fee, paid by retailers to wholesalers, to get them to carry the retailer's private label brand.
E) The amount of product from a specific manufacturer that a retailer agrees to carry.
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