Author Question: Service personnel are influenced by their shared perception of the practices, procedures, and kinds ... (Read 73 times)

Charlie · **on:** Jun 28, 2018

Service personnel are influenced by their shared perception of the practices, procedures, and kinds of behaviors that get rewarded. That shared perception is referred to as:
A) empowerment.
B) enfranchisement.
C) service passion.
D) the climate for service.
E) production-lining.

Question 2

What is a disadvantage of cost-plus pricing?
A) It focuses more on volume.
B) It is not very intuitive
C) It is harder to determine how many units need to be sold to break even.
D) It's difficult to determine the correct markup percentage
E) It ignores the feasibility of selling the product.