Author Question: Employees who feel that they are often caught in the middle between company rules and regulations ... (Read 19 times)

futuristic · **on:** Jun 28, 2018

Employees who feel that they are often caught in the middle between company rules and regulations and customer requests for services that are against company rules are experiencing which of the following types of conflict?
A) person/role conflict
B) channel conflict
C) organization/client conflict
D) inter-client conflict
E) vertical conflict

Question 2

Although break-even analysis and cost-plus pricing are important tools in setting prices based on the firm's cost structure, they should never be the driving force behind pricing strategy. Why?
A) Because firms want to make a profit, not just break even.
B) Because customer expectations are far more important in setting prices.
C) Because prices should be based on demand, not costs.
D) Because different firms have different cost structures.
E) Because competitor's prices are far more important in setting prices.