« previous next »

Author Question: Discuss the physical environmental dimensions of the servicescapes ... (Read 23 times)

student77

  • Hero Member
  • *****
  • Posts: 567
on: Jun 28, 2018
Discuss the physical environmental dimensions of the servicescapes model.

Question 2

Why is the demand for most services-such as popular restaurants-extremely time-and-place dependent?
 A) Because popular services typically lack sufficient capacity.
  B) Because services cannot be stored for future use.
  C) Because customers must be present for service to be delivered.
  D) Because service customers are typically unsure of their needs.
  E) Because competing services force customers to make tradeoffs between quality and time.


rnehls

  • Sr. Member
  • ****
  • Posts: 313
Reply #1 on: Jun 28, 2018
Answer to Question 1

The three major components of the firm's environment include ambient conditions; space/function; and signs, symbols and artifacts. Ambient conditions include temperature, air quality, noise, odor, and music. Space/function includes layout, equipment, and furnishings. Signs, symbols and artifacts include signage, personal artifacts, and style of decor.

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Did you know?

In the United States, there is a birth every 8 seconds, according to the U.S. Census Bureau's Population Clock.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Part of the physical map of the E. coli genome, obtained by sequencing Part of the physical map of the E. coli genome, obtained by sequencing
Patients with physical special needs, such as a wheelchair, need to have this documented in their he Patients with physical special needs, such as a wheelchair, need to have this documented in their he
teaching children about some of the world’s environmental problems teaching children about some of the world’s environmental problems
Environmental Issues Environmental Issues
Physical and indirect aggression of boys and girls across childhood Physical and indirect aggression of boys and girls across childhood
Fathers engage in physical play with infants more often than mothers do Fathers engage in physical play with infants more often than mothers do
Video: Structures that affect circulation - venous return

For a complete list of videos, visit our video library