« previous next »

Author Question: Discuss the physical environmental dimensions of the servicescapes ... (Read 72 times)

student77

  • Hero Member
  • *****
  • Posts: 567
on: Jun 28, 2018
Discuss the physical environmental dimensions of the servicescapes model.

Question 2

Why is the demand for most services-such as popular restaurants-extremely time-and-place dependent?
 A) Because popular services typically lack sufficient capacity.
  B) Because services cannot be stored for future use.
  C) Because customers must be present for service to be delivered.
  D) Because service customers are typically unsure of their needs.
  E) Because competing services force customers to make tradeoffs between quality and time.


rnehls

  • Sr. Member
  • ****
  • Posts: 313
Reply #1 on: Jun 28, 2018
Answer to Question 1

The three major components of the firm's environment include ambient conditions; space/function; and signs, symbols and artifacts. Ambient conditions include temperature, air quality, noise, odor, and music. Space/function includes layout, equipment, and furnishings. Signs, symbols and artifacts include signage, personal artifacts, and style of decor.

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The first oral chemotherapy drug for colon cancer was approved by FDA in 2001.

Did you know?

Automated pill dispensing systems have alarms to alert patients when the correct dosing time has arrived. Most systems work with many varieties of medications, so patients who are taking a variety of drugs can still be in control of their dose regimen.

Did you know?

The B-complex vitamins and vitamin C are not stored in the body and must be replaced each day.

Did you know?

The oldest recorded age was 122. Madame Jeanne Calment was born in France in 1875 and died in 1997. She was a vegetarian and loved olive oil, port wine, and chocolate.

Did you know?

Long-term mental and physical effects from substance abuse include: paranoia, psychosis, immune deficiencies, and organ damage.

Examples of interventions for physical comfort Examples of interventions for physical comfort
Remedies for insomnia include increased physical exercise and time spent outdoors. Remedies for insomnia include increased physical exercise and time spent outdoors.
Physical fitness is part of an emerging value cluster. Physical fitness is part of an emerging value cluster.
Environmental Health Environmental Health
Physical Findings of Tension Pneumothorax Physical Findings of Tension Pneumothorax
Mucus and Cilia: Physical Barriers Mucus and Cilia: Physical Barriers
Video: Muscle Fatigue and Recovery

For a complete list of videos, visit our video library