Describe the difficulties associated with applying efficiency ...

[Kikoku]

Describe the difficulties associated with applying efficiency models to service organizations.

Question 2

In the marketing strategy section of the marketing plan, the firm details how it will gain a competitive advantage by doing something better than the competition.
 
 Indicate whether the statement is true or false

[Toya9913]

Answer to Question 1

The servuction system itself is an operations nightmare, since it is impossible to use inventories and impossible to decouple production from the customer. Instead of receiving demand at a constant rate, the system is linked directly to a market that frequently varies from day to day, hour to hour, and even minute to minute. This creates massive problems in capacity planning and utilization.

Answer to Question 2

True

[Kikoku]

Excellent

[bblaney]

Gracias!