Which of the following statements is(are) NOT true regarding the Pearson chi-square test of independence?
a. The value can range from zero to some upper value limited by sample size and the distribution of cases across the cells
b. All of the above
c. It measures the strength of association when two variables are dependent
d. It assesses the degree to which the variables in a cross-tabulation analysis are independent of each other
e. A and B
Question 2
What should the salesperson do next if the complaining customer proposes a nonviable way (some action) to resolve the complaint?
a. Allow the customer to vent
b. Follow through with what the customer suggests anyway
c. Thank the customer for the suggestion and then offer the customer an alternative resolution
d. Gain the customer's agreement that the action will resolve the complaint
e. All the above
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