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Author Question: The arithmetic mean value across all responses for a variable is known as the: a. Frequency count b. ... (Read 29 times)

ap345

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on: Jun 28, 2018
The arithmetic mean value across all responses for a variable is known as the:
 a. Frequency count
 b. Median split
 c. Standard deviation
 d. Confidence interval
 e. Sample mean

Question 2

Which of the following is not one of the steps for handling complaints?
 a. Get the whole story
  b. Ask the customer to provide a written summary of the problem
  c. Ask the customer what he/she would like you to do
  d. Gain agreement on a solution
  e. Follow through on all promises


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yotaSR5

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Reply #1 on: Jun 28, 2018
Answer to Question 1

e

Answer to Question 2

B


ap345

  • Member
  • Posts: 537
Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

xiazhe

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  • Posts: 331
Reply 3 on: Yesterday
Excellent

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