Author Question: Outliers are valid observations that are so different from the rest of the observations that they ... (Read 108 times)

berenicecastro · **on:** Jun 28, 2018

Outliers are valid observations that are so different from the rest of the observations that they should be treated as special cases

Indicate whether the statement is true or false

Question 2

With respect to customer training, salespeople should
a. Leave the training to the training experts.
b. Encourage customers to provide their own training.
c. Always use it as a bargaining tool when trying to get the buyer to make a purchase.
d. Be involved either directly or indirectly in the training process unless otherwise specified by the customer.
e. None of the above are correct.