Jimmy shopped at a local store called Britten's and finds the customer service below his expectations. He is now searching for another store which will offer him the same products at the same price but with better customer service. He is an example of a:
a. dependable customer.
b. satisfied customer.
c. transient customer.
d. permanent customer.
e. loyal customer.
Question 2
A consistent disposition to respond consistently to a person, event, or object is called a(n):
a. balanced rating scale.
b. graphic rating scale.
c. attitude.
d. image profile.
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