The ____________ characteristic of the service makes it difficult ...

[panfilo]

The ____________ characteristic of the service makes it difficult to standardize the quality of a service performance.
 Fill in the blank(s) with correct word

Question 2

Services organizations operating in one country use adaptation when they tailor their service offerings to accommodate conditions in each local market of different countries.
 
 Indicate whether the statement is true or false

[Jadwiga9]

Answer to Question 1

Variability

Answer to Question 2

T

[panfilo]

Great answer, keep it coming

[jordangronback]

Thanks for the timely response, appreciate it