Franchise Advisory Councils:
a. constitute a crucial step along the patch toward growth and development of a franchise system
b. are legally required for franchise systems in some states
c. are always independently developed by franchisees themselves
d. are used in franchise systems primarily to pressure franchisees to behave ethically
Question 2
It is in a service organization's best interest to understand and accommodate customers' zones of tolerance.
Indicate whether the statement is true or false
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