Author Question: What is required of the person in charge of a franchisee training program? a. experience as a ... (Read 178 times)

jlmhmf · **on:** Jun 29, 2018

What is required of the person in charge of a franchisee training program?
a. experience as a franchisor
b. understanding of the needs of the particular franchised business
c. knowledge about the training process
d. both b and c

Question 2

Research has demonstrated that return on investment and asset turnover are linked to perceived quality.

Indicate whether the statement is true or false

nekcihc358 · **Reply #1 on:** Jun 29, 2018

Answer to Question 1

D. The person in charge of training typically has experience in each major function of the franchisor's business. This person may have originally been a trainee, an assistant manager, a franchisee, an original partner, a manager at a competitive company, or even someone from outside the industry; there appears to be no specific career development pattern for one performing this important function. However, there are two critical requirements that must be met by anyone put in charge of a franchisee training program: the person must be knowledgeable about effective training processes and must have both depth and breadth of understanding of the operational needs and characteristics that will ensure success in the particular franchised business.

Answer to Question 2

T