Which of the following is NOT a service capacity characteristic?
a. The physical facilities where the service is performed or rendered
b. The skill level of the service personnel who perform or render the service offering
c. The equipment used in producing or rendering the service
d. All of these items are characteristics of service capacity.
e. None of these items are characteristics of service capacity.
Question 2
A market can be defined by four of the following means. Which one below is not considered as a primary means to define a market?
a. type of product/service offered
b. robot-analyzed menu choices based upon on-site traffic
c. customer characteristics
d. geography
e. specific location
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