« previous next »

Author Question: Which of the following research methods is used when subjects (customers) are asked to describe ... (Read 27 times)

faduma

  • Hero Member
  • *****
  • Posts: 528
on: Jun 29, 2018
Which of the following research methods is used when subjects (customers) are asked to describe their superior and inferior service delivery experiences?
 a. Mystery shopping
  b. Employee reports
  c. Survey methods
  d. Critical incident technique
  e. Experimental field testing

Question 2

The primary goal of any franchise company is to:
 a. make a Profit
  b. have ever-increasing sales
  c. expand internationally
  d. lobby Congress for exceptions to Rule 436.1.


princessflame2016

  • Sr. Member
  • ****
  • Posts: 298
Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

A. Make a profit, as indicated in the first sentence of the Introductory section of the chapter.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The top five reasons that children stay home from school are as follows: colds, stomach flu (gastroenteritis), ear infection (otitis media), pink eye (conjunctivitis), and sore throat.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

Patients who cannot swallow may receive nutrition via a parenteral route—usually, a catheter is inserted through the chest into a large vein going into the heart.

Did you know?

Congestive heart failure is a serious disorder that carries a reduced life expectancy. Heart failure is usually a chronic illness, and it may worsen with infection or other physical stressors.

Did you know?

Russia has the highest death rate from cardiovascular disease followed by the Ukraine, Romania, Hungary, and Poland.

Breast Palpation Methods, Parallel Lines Breast Palpation Methods, Parallel Lines
Nursing Research Nursing Research
Four methods of recording electrical activity of the nervous system. Four methods of recording electrical activity of the nervous system.
Other Forecasting Methods Other Forecasting Methods
Describe how fat is digested, absorbed, and transported in the body Describe how fat is digested, absorbed, and transported in the body
Scientists do research in the laboratory and in the field Scientists do research in the laboratory and in the field
Video: What is Reverse Osmosis?

For a complete list of videos, visit our video library