This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Service performance measures can be used to accomplish all of the following tasks EXCEPT a. setting ... (Read 29 times)

sjones

  • Hero Member
  • *****
  • Posts: 520
on: Jun 29, 2018
Service performance measures can be used to accomplish all of the following tasks EXCEPT
 a. setting acceptable levels of service standards.
  b. letting service employees know what is expected of them.
  c. signaling to customers that the service organization cares about them.
  d. All of these can be accomplished with service performance measures.
  e. None of these can be accomplished with service performance measures.

Question 2

The Disclosure Document in franchising means the same as:
 a. Uniform Franchise Offering Circular
  b. Rule 245 of the Sherman Anti-Trust Act
  c. the Walsh-Healy Act of 1970
  d. the commitment to no tying agreements between franchise systems.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

JaynaD87

  • Sr. Member
  • ****
  • Posts: 368
Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

A. Uniform Franchise Offering Circular is the formal name for the disclosure document that all franchise systems must follow within their respective areas of business.


sjones

  • Hero Member
  • *****
  • Posts: 520
Reply #2 on: Jun 29, 2018
Thank you :)


JaynaD87

  • Sr. Member
  • ****
  • Posts: 368
Reply #3 on: Jun 29, 2018
Happy to help you


« previous next »
 

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Parkinson's disease is both chronic and progressive. This means that it persists over a long period of time and that its symptoms grow worse over time.

Did you know?

About one in five American adults and teenagers have had a genital herpes infection—and most of them don't know it. People with genital herpes have at least twice the risk of becoming infected with HIV if exposed to it than those people who do not have genital herpes.

Did you know?

Bacteria have been found alive in a lake buried one half mile under ice in Antarctica.

Did you know?

In 2012, nearly 24 milliion Americans, aged 12 and older, had abused an illicit drug, according to the National Institute on Drug Abuse (NIDA).

A model for priority setting A model for priority setting
Field research on free-living primates allows primatologists to study patterns of behavior in the se Field research on free-living primates allows primatologists to study patterns of behavior in the se
The legacy of Confucian thought continued for centuries in the form of civil service examinations ... The legacy of Confucian thought continued for centuries in the form of civil service examinations ...
Sports, fitness, and recreation setting. Sports, fitness, and recreation setting.
Children were given the same set of concrete operations tasks five times Children were given the same set of concrete operations tasks five times
Piaget's research involved several kinds of conservation tasks Piaget's research involved several kinds of conservation tasks
Video: System organization - PPM system types (Somatic, Autonomic & Enteric) and Reflex arc types

For a complete list of videos, visit our video library