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Author Question: Service performance measures can be used to accomplish all of the following tasks EXCEPT a. setting ... (Read 81 times)

sjones

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on: Jun 29, 2018
Service performance measures can be used to accomplish all of the following tasks EXCEPT
 a. setting acceptable levels of service standards.
  b. letting service employees know what is expected of them.
  c. signaling to customers that the service organization cares about them.
  d. All of these can be accomplished with service performance measures.
  e. None of these can be accomplished with service performance measures.

Question 2

The Disclosure Document in franchising means the same as:
 a. Uniform Franchise Offering Circular
  b. Rule 245 of the Sherman Anti-Trust Act
  c. the Walsh-Healy Act of 1970
  d. the commitment to no tying agreements between franchise systems.


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JaynaD87

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Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

A. Uniform Franchise Offering Circular is the formal name for the disclosure document that all franchise systems must follow within their respective areas of business.


sjones

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Reply #2 on: Jun 29, 2018
Thank you :)


JaynaD87

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Reply #3 on: Jun 29, 2018
Happy to help you


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