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Author Question: It is mandatory for designers and graphic specialists to be involved in strategy planning. a. True ... (Read 98 times)

colton

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It is mandatory for designers and graphic specialists to be involved in strategy planning.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which service recovery step does a service organization use when it attempts to understand why the customer is disappointed with the service?
 a. Apology
  b. Urgent reinstatement
  c. Empathy
  d. Symbolic atonement
  e. Follow-up



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nguyenhoanhat

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Answer to Question 1

False

Answer to Question 2

c




colton

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Reply 2 on: Jun 29, 2018
Great answer, keep it coming :)


Bigfoot1984

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Reply 3 on: Yesterday
Wow, this really help

 

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