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Author Question: It is mandatory for designers and graphic specialists to be involved in strategy planning. a. True ... (Read 53 times)

colton

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on: Jun 29, 2018
It is mandatory for designers and graphic specialists to be involved in strategy planning.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which service recovery step does a service organization use when it attempts to understand why the customer is disappointed with the service?
 a. Apology
  b. Urgent reinstatement
  c. Empathy
  d. Symbolic atonement
  e. Follow-up


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nguyenhoanhat

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Reply #1 on: Jun 29, 2018
Answer to Question 1

False

Answer to Question 2

c


colton

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  • Posts: 627
Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it

cassie_ragen

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  • Posts: 347
Reply 3 on: Yesterday
Great answer, keep it coming :)

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