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Author Question: Which of the following categories of customer interactions is (are) less likely to be problematic ... (Read 41 times)

tth

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  • Posts: 579
on: Jun 29, 2018
Which of the following categories of customer interactions is (are) less likely to be problematic for service organizations?
 a. Friendly interactions between customer and employee
  b. Unfriendly interactions between customer and employee
  c. Too (excessively) friendly interactions between customer and employee
  d. Both A and C.
  e. All three categories of customer interactions are unlikely to be problematic for service organizations.

Question 2

Franchisors capitalizing or financing their businesses are generally required to disclose three key financial statements. Which of the following is not one of those statements?
 a. income statement or operating statement
  b. balance sheet or statement of financial position
  c. net profit statement or bottom line
  d. cash flow or cash budget statement


sarah_brady415

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  • Posts: 328
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

C. Franchisors are required to disclose three key financial statements: income statement, balance sheet, and cash flow statement.


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