Much of the planning, organizing, and implementing of a service's ...

[Collmarie]

Much of the planning, organizing, and implementing of a service's delivery occurs within the _________ area of the service.
 a. frontstage
  b. backstage
  c. audience
  d. Each service area is often used to plan, organize, and implement the service delivery.
  e. None of the service areas is typically used to plan, organize, and implement the service delivery.

Question 2

The primary administrative costs of administering a franchise program typically include those of:
 a. clarifying and disseminating costs of operation about the prototype unit
  b. hiring and training salespeople to recruit or solicit prospective franchisees
  c. running background checks on the director of franchising and the initial salespeople hired to sell franchises
  d. developing an estimate of the number of franchisees to be recruited and signed in the first year of franchising

[robbielu01]

Answer to Question 1

b

Answer to Question 2

B. Hiring and training salespeople to recruit and solicit prospective franchisees. See discussion under administrative expenses section of chapter.

[Collmarie]

TYSM

[mochi09]

Wow, this really help