Service frameworks perform all of listed functions EXCEPT: a. ...

[yoroshambo]

Service frameworks perform all of listed functions EXCEPT:
 a. Service frameworks help services marketers understand the service experience by breaking it down into individual components.
  b. Service frameworks may include components that are applicable to all services.
  c. Service frameworks can be used to identify specific issues that organizations should consider when designing their service products.
  d. Service frameworks specify relationships among the various components that produce the customer's service experience.
  e. Service frameworks perform all of the listed functions.

Question 2

Which one of the following statements is true?
 a. Eighty percent of all new products introduced into the marketplace are not accepted and withdrawn.
  b. About 75 of U.S. adults are unhappy with their work.
  c. About fifteen percent of all marriages in North America fail.
  d. A new business is started about every minute in North America

[essyface1]

Answer to Question 1

e

Answer to Question 2

C. The divorce rate in the U.S. is much greater than 15, more likely 40-50.

[yoroshambo]

Gracias!

[bdobbins]

YES! Correct, THANKS for helping me on my review