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Author Question: To survive in today's marketplace, contemporary businesses and organizations are strongly focusing ... (Read 85 times)

Pineapplelove6

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To survive in today's marketplace, contemporary businesses and organizations are strongly focusing on one single conceptcommunicatio n.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

The most easily recognizable service characteristic is
 a. intangibility
  b. simultaneity
  c. heterogeneity
  d. perishability
  e. All of these service characteristics are easily recognizable.



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CourtneyCNorton

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Answer to Question 1

False

Answer to Question 2

a





 

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