Author Question: The three primary forms of providing service are: a. in person, via telephone, via Internet. b. ... (Read 152 times)

urbanoutfitters · **on:** Jun 29, 2018

The three primary forms of providing service are:
a. in person, via telephone, via Internet.
b. professionally, effectively, consistently.
c. openly, honestly, directly.
d. direct, via a good, via education.
e. courteous, kind, accepting.

Question 2

When retailers use education to segment the marketplace, they often over look millions of Americans over age 25 who have some college experience but no degree.

Indicate whether the statement is true or false