The three primary forms of providing service are: a. in person, ...

[urbanoutfitters]

The three primary forms of providing service are:
 a. in person, via telephone, via Internet.
  b. professionally, effectively, consistently.
  c. openly, honestly, directly.
  d. direct, via a good, via education.
  e. courteous, kind, accepting.

Question 2

When retailers use education to segment the marketplace, they often over look millions of Americans over age 25 who have some college experience but no degree.
 
 Indicate whether the statement is true or false

[bookworm410]

Answer to Question 1

D

Answer to Question 2

T

[urbanoutfitters]

Excellent

[irishcancer18]

Thanks for the timely response, appreciate it