An important trend that has resulted in a shift to more collaborative relationships with
suppliers, employees, and customers is:
a. a whole system approach.
b. increased one-on-one conflict resolution.
c. increased distribution of handbooks/manuals.
d. expansion of the one-to-many model.
e. improved and lower cost of telecommunication.
Question 2
Secondary markets have become attractive to retailers because, among other factors, they have lower labor costs.
Indicate whether the statement is true or false
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