The source of the mortgage crisis in the United States can be traced, in part, to which one of the following concepts?
a. ideal type c. formal dimension of organizations
b. bureaucracy d. measures of performance
Question 2
A company sends undercover customers to a store to evaluate its employees on the extent to which they follow company policies (e.g., do they invite customers to open a line of credit?). This practice involves
a. the informal aspects of organizations.
b. performance measures.
c. expert authority.
d. the iron cage of rationality.
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