When tasks in an organization involve people working with machines in mass production, which of the following increase(s)?
a. hierarchy and authority
b. personal contact among workers
c. supervision of workers
d. resentments by workers
e. a, c, and d above
Question 2
When hierarchies of authority exist in an organization, what is likely to occur?
a. workers develop an informal system
b. workers are resentful about close supervision
c. workers are resentful of authority
d. workers become happier because they know their role
e. a, b, and c above
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