Scientific management sought to minimize the time and effort ...

[cookcarl]

Scientific management sought to minimize the time and effort required for factory workers to complete a task. In services, a parallel process is called
 
  a. the sectoral transformation.
  b. tertiarization.
  c. routinization.
  d. total quality management.
  e. face-work.

Question 2

Armstrong, Hamilton & Sweeney identify all of the following approaches to the study of sexual assault among college students EXCEPT
 
  a. educational programming such as rape awareness/defense training.
  b. individual determinants.
  c. organizational opportunities and resources.
  d. rape culture.

[at]

Answer to Question 1

c

Answer to Question 2

A