Kelly works in a sandwich shop. Every evening at closing time, ...

[danielfitts88]

Kelly works in a sandwich shop. Every evening at closing time, she must work through a checklist that specifies how the kitchen must be cleaned, the receipts tallied, the doors locked, and so on. This procedure is an example of
 
  a. emotion work
  b. face-work.
  c. routinization.
  d. social control.
  e. sectoral transformation.

Question 2

According to Newmahr, the Caeden community in her study shared the view that they did belong to other groups before finding the SM group.
 
  a. True
  b. False
  Indicate whether the statement is true or false

[onowka]

Answer to Question 1

c

Answer to Question 2

F