Processes that handle other-than-normal situations are called ...

[hubes95]

Processes that handle other-than-normal situations are called ___________________ ___________ routines or ___________________ ___________ routines.
 Fill in the blank(s) with correct word

Question 2

Which of the following is a limitation of using past performance as a basis for judging actual results?
 
  A) It does not account for productivity increases over the periods.
  B) It increases the incentive for managers to introduce budgetary slack.
  C) It does consider inefficiencies of previous periods.
  D) It increases the tendency of senior managers exaggerating changes in future conditions as opposed to changes in current conditions.

[ashely1112]

Answer to Question 1

exception, error
error, exception

Answer to Question 2

Answer: C

[hubes95]

Excellent

[Bigfoot1984]

Great answer, keep it coming