Author Question: If a manager has the capacity to use knowledge about the culture of individuals and groups to create ... (Read 121 times)

abarnes · **on:** Jul 6, 2018

If a manager has the capacity to use knowledge about the culture of individuals and groups to create policies or standards that increase the quality of services, we say that the manager possesses:

A. Cultural knowledge
B. Cultural awareness
C. Cultural competence
D. Cultural sensitivity

Question 2

What is an example of primary diversity among people?

A. Sexual orientation
B. Religious affiliation
C. Marital status
D. Residence