When it becomes obvious that the need for occasional exceptions ...

[casperchen82]

When it becomes obvious that the need for occasional exceptions to a rule is in the best interest of the organization and/or its clients, the rule probably should be renamed as:
 
  A. A directive.
   B. A policy.
   C. A flexible rule.
   D. Information only.

Question 2

A formal guide for action that is provided to influence both what should be done and the order in it is to be done is a:
 
  A. Rule
   B. Directive
   C. Policy
   D. Procedure

[jackie]

Answer to Question 1

B

Answer to Question 2

D