Answer to Question 1
Answer: B
Explanation: Three important factors of organizational culture are that it is perceived, descriptive, and shared. Culture does not have to be consistent across the organization; many elements of culture are invisible and sometimes unethical.
Answer to Question 2
Answer: Gulp is a restaurant reservation company that exists in a fast-paced world. The idea behind Gulp is to allow people to make restaurant and other types of reservations online so they don't need to waste time and energy making phone calls. Technological innovations come fast and furious in Gulp's industry. No sooner does Gulp spend money to upgrade its software than some new competitor appears with what appears to be some excellent innovations. In addition to this dynamic environment, Gulp needs to deal with a tremendous amount of complexity. There are over 20,000 different restaurants in Gulp's system for the city, and almost all of them have unique features and needs.
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