Answer to Question 1
FALSE
Explanation: Today's trend toward decentralized organizations makes culture more important than ever, but ironically it also makes establishing a strong culture more difficult.
Answer to Question 2
Formalization refers to the degree to which jobs within the organization are standardized. If a job is highly formalized, the incumbent has a minimum amount of discretion over what, when, and how to do it.
In a highly formalized organization, employees are always expected to handle the same input in exactly the same way, resulting in a consistent and uniform output. There are explicit job descriptions, lots of organizational rules, and clearly defined procedures covering work processes in organizations in which there is high formalization.
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