Employee discretion is inversely related to ________. A) ...

[Jipu 123]

Employee discretion is inversely related to ________.
 
  A) complexity
  B) formalization
  C) specialization
  D) departmentalization
  E) empowerment

Question 2

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.
 
  What will be an ideal response?

[pocatato]

Answer to Question 1

B
Explanation: B) Where formalization is low, job behaviors are relatively unprogrammed, and employees have a great deal of freedom to exercise discretion in their work. Standardization not only eliminates the possibility of employees engaging in alternative behaviors, but it even removes the need for employees to consider alternatives.

Answer to Question 2

The following four rules can be helpful when communicating with people from different cultures.
a) Assume differences until similarity is proven. You are less likely to make an error if you assume others are different from you rather than assuming similarity until differences are proven.
b) Emphasize description rather than interpretation or evaluation. Delay judgment until you've had sufficient time to observe and interpret the situations from the differing perspectives of all the cultures involved.
c) Practice empathy. Before sending a message, put yourself in the recipient's shoes.
d) Treat your interpretations as a working hypothesis. Recognize that you need further testing of your hypothesis. Carefully assess the feedback provided by recipients to see if it confirms your hypothesis.