Contrast the fundamental attribution error and the self-serving ...

[erika]

Contrast the fundamental attribution error and the self-serving bias.
 
  What will be an ideal response?

Question 2

What do you call the practice of modifying one's true inner feelings based on display rules?
 
  A) surface acting
  B) deep acting
  C) emotional intelligence
  D) affective camouflage
  E) confirmation bias

[triiciiaa]

Answer to Question 1

When we make judgments about the behavior of other people, we have a tendency to underestimate the influence of external factors and overestimate the influence of internal or personal factors. This is called the fundamental attribution error. There is also a tendency for individuals to attribute their own successes to internal factors, such as ability or effort, while putting the blame for failure on external factors, such as bad luck or unproductive co-workers. This is called the self-serving bias.

Answer to Question 2

B
Explanation: B) Deep acting is trying to modify one's true inner feelings based on display rules. A worker who smiles at a customer even when he doesn't feel like it is surface acting.